FAQsJuly 28, 2021 2022-05-09 11:48
Frequently Asked QUestions
General Queries About Our Products & Services!
1. How long will it take for my instruments to arrive?
We stock inventory across more than hundreds and thousands of instruments at our domestic warehouses located in Sialkot, Pakistan. Most general instruments and high-volume specialty instruments are in stock for immediate delivery. Some low-volume specialty instruments are made to order, which can take anywhere from 2-8 weeks, and in rare cases longer. For standard ground orders, please allow 1-2 days for processing time and an additional 3-5 business days for shipping. If you have an urgent need, please ensure to place your order with expedited shipping service (next day, second day or three day). Orders with expedited shipping service are processed and shipped the same day. You will be notified if an item placed under expedited service is not available for immediate delivery. You can always email us at firstname.lastname@example.org to inquire about product availability before placing your order.
2. Can you cross reference a part code from another brand?
Absolutely. We have a cross reference tool built into our website that contains cross references from major brands across the most common set of instruments. Simply email us with your requirement list at email@example.com to let us quote with our codes accordingly.
3. Do you offer custom instrument design and manufacture services?
Yes, we actually specialize in the manufacture of hard-to-find, discontinued or custom instruments. Please contact us at firstname.lastname@example.org and provide your requirements. The best case scenario is to provide a sample instrument that you would like replicated; in most cases we would need the instrument for approximately four weeks so that our product team can review the item and ensure it is within our capability to produce. A sample always ensures we can match your requirement exactly. We understand, however, that a sample is not always available, so the next best thing is to provide as much information as you can provide. This includes item part numbers, manufacturer names, photos, illustrations and detailed specifications or measurements.
Once we receive your sample and/or requirements, it typically takes 2-3 business days to review the information, confirm we can produce the item and provide a quote. If you accept and place a purchase order, we will put the item into production. If the item is a simple modification of an existing item we have available, there is no technical drawing required and we can put the item into production immediately. If the item is substantially different from any existing product we provide, someone from our engineering team may produce a technical drawing, which we will then send to you for sign off.
Lead times for custom instruments depend on several factors, including complexity, availability of existing forgings or raw material, quantity needed, etc. In most cases, it takes approximately 10-12 weeks. While we try our best to avoid minimum quantity requirements, in some cases, a minimum quantity would apply. Please note that custom instrumentation is not returnable, unless there is a material defect or it substantially differs from the specifications provided and/or approved.
4. What are the terms of your instrument warranty?
Please see our Warranty page for our complete warranty policy. In a nutshell, we offer a lifetime guarantee on our products which covers everything except routine maintenance (like sharpening of scissors or punches) and damage caused by improper maintenance or misuse. Examples of problems covered by our comprehensive warranty include instances of pitting, staining, or broken components like springs. To file a warranty claim, please contact one of our sales or customer service representatives. They will provide you with a form to complete along with your return. All instruments returned under a warranty claim are reviewed by one of our technicians to determine eligibility under the warranty. Completing a form does not necessarily mean that your item will be covered under warranty. You will be notified regardless of the result of our technicians’ inspection and the offered resolution.
5. What type of surface finish do your instruments have?
The vast majority of our instrument patterns come in a satin, or dull, finish, which minimizes the glare that may distract surgeons and hinder visibility under operating room lights. This is the standard finish of most instrumentation used in operating rooms today.
6. Do your instruments ship sterile?
Darleys Surgical instruments do not ship sterile and should always be sterilized prior to use, as is the case with most operating room grade instrumentation.
Do you offer varying grades of surgical instruments?
Darleys Surgical offers only a single grade of premium, operating room grade reusable instruments as part of its standard stock offering. We do not offer an economy, disposable or floor grade line of instrumentation. However, in cases of large volume requirements, we may be able to accommodate such requests. Please contact our customer service team with your requirements for further information.
7. Do you offer any pricing discounts?
We do offer various promotions throughout the year on certain instruments as advertised on our home page. In addition, your facility may also have access to contracted pricing tiers by virtue of your membership in a group purchasing organization. If you are aware of any such memberships, please contact our customer service team and they can activate your online account so you have access to contracted price points online. Alternatively, feel free to contact us if you are unaware of your affiliations and we would be happy to try to look them up for you.
8. We want a product which is not pictured in your web site. What do we do?
Just contact us. We are constantly introducing new styles and developing products to meet the specific, changing needs of our customers.
9. What is your minimum order quantity?
We usually do not set any limit for minimum quantity for placing an order for our running items. However, we suggest you to contact us about minimum order limit for any new requirements or new product development.
10. What makes your products high quality when many companies have same claims of quality products?
To claim quality is one thing, to deliver it another. Our product quality is maintained in our multi-step quality control procedures determined by cGMP . Our products are made according to preset product spec sheets or tech packs of each product which contains all the details and criteria about the product manufacturing from the start till the completion of order – from the selection and purchase of raw material to the shipment of consignment. These tech packs are developed after receiving customer order along with product specifications by our quality assurance department with the coordination of research and development and production departments. The customers feedback always holds important place in this process as well as in house developed, Darleys Surgical consistent quality control procedures. These tech packs are distributed to the entire setup involved in product manufacturing directly and indirectly and these are kept as standing instructions and reference guides. This helps us in achieving desired results and coordinating the operations of purchasing, production, packing and quality control departments as well as export and accounts departments. With this effective control over ‘information preparation, distribution and implementation’, a consistent and homogeneous quality product is made and a timely and preplanned order execution takes place, each and every step is recorded and after the completion of every order whole process is evaluated in order to check any lapse that could have occurred or could be occurred in future. The end result of this effort is topnotch quality of our products, on time delivery of orders, superb customer services and flourishing business of our customer’s giving them edge over their competitors. If you have another question please contact us. We will provide prompt & accurate answers.
11.What is the procedures and tests to make instruments more resistant to corrosion?
Darleys Surgical implement a number of procedures and tests to make instruments more resistant to corrosion, these are:
Procedure during Manufacturing:
(1) Selection of high quality Stainless Steel:
(2) Use of Austenitic Stainless Steel:
(3) Electro polishing:
12. Please give some information on Shipping mode and charges?
Normal mode of shipment is Air Freight. However we also use Air Post Parcel, Sea Post Parcel, Courier, etc. upon special requests from customers.
The shipping charges vary according to the size of shipment, destination and Mode of dispatch. C.I.F. rates are quoted if you inform us the exact quantity, destination and mode of dispatch preferred by you.
13. I have some technical questions, whom i contact to?
If you have any technical questions please feel use our contact us form.
14. Is your production process environmentally friendly?
Yes, we adhere to strict environment friendly production process and continuously try to improve our production operations with latest techniques to minimize the impact on environment. Yes. We adhere to strict environment friendly production process and continuously try to improve our production operations with latest techniques to minimize the impact on environment.
15.What does the Gold Handle mean?
Gold handle on scissors, forceps, or needle holders means they have Tungsten Carbide (TC) inserts on the working surfaces. TC is one of the hardest alloys used for surgical instruments. They are approximately twice as expensive as standard instruments, but can last five times longer, cutting the same tissue. This can be very cost effective in the long run
16. How can I get a Price Lists and Catalogue?
Please email us at email@example.com for pricing and catalogue.